I booked my flight through our company travel agent, on Alaskan Airlines. Since I knew Alaskan was part of Delta, and I wanted to move my seat closer to the front of the plane, I logged on to Delta to change my seat. Here's where I came upon my first twinge of anxiety: once I selected my new seat, Delta gave me an error - "We are unable to process your request, please try again later." I refreshed my reservation page and noticed that now I had no assigned seat for my flight out. Crap. I opened my original reservation page (through our company travel app) which still showed the original assigned seat. I decided to wait a few days and check again.
My flight was not departing until 8:50PM, so while at work I took some time to check-in online (since I wasn't checking any luggage). First, I tried at Delta, with no luck. Then, I tried using the Alaskan Airline confirmation number on the AA site, also with no luck. My immediate thought was that I had no assigned seat and that's why I couldn't check in. A metaphorical bead of sweat appeared on my forehead. The only thing I could do was wait until I got to the airport and check-in with an agent there.
If only they were as approachable as this. |
We parked and boarded the LAX shuttle, and when asked which airline I was on, I looked at my itinerary.
"Uh...Alaskan...as American...as American Eagle. Terminal 4?"
She dropped me off at the terminal, one I've never been to before, since I usually took Delta flights which were out of Terminal 5. Once I entered the terminal, I found the American Eagle kiosks and proceeded to check-in. The first attempt resulted in a "Reservation not found" message and the second attempt produced an error which was printed out as a receipt to take to an agent. Oh boy.
The ticketing terminal itself was pretty deserted, except for a line of kiosks next to me that were surrounded by international travelers with overwhelming amounts of luggage. There were only two agents available for questions, one of which seemed free. I made my way over and waited for her to make eye contact before I handed her my receipt. Unfortunately, this never happened. It seemed as though she was deliberately ignoring the obvious "I NEED HELP" anxiety plastered all over my face. She kept leaving to chat with staff and then returning to her computer to continuously type away. Maybe I was being paranoid and she was busy, but either way, after 15 minutes of waiting I figured it couldn't hurt to try to check-in again (from a different kiosk). This time, it worked! I looked over at the kiosks where I initially tried, which now displayed signs stating that these computers were down for maintenance.
By the time I made my way up to the security line, it was around 8:15. The line was not moving, and I couldn't see the front since the line was a straight shot down a corridor which turned to the right. I asked a TSA officer how long the line would take, in which he replied about 15 minutes. My flight was scheduled to start boarding at 8:20, so even though I felt more anxiety creeping up on me, I rationalized that getting to the gate 10 minutes past boarding shouldn't be an issue, especially since that would still give me 20 minutes before the plane took off. I texted my coworker about my unfortunate circumstances to which he responded, "Fuck. Am I going to be holding down the fort? I'm already at my gate."
This would not have been a problem if the line only took 15 minutes. After over 20 minutes in line, I finally got to the ID checking agent. As casually as possible, to disguise my concern, I asked her if I'd be okay making the flight.
Agent: "What time is it at?"
Me: "8:50"
Agent: "Oh, if it's boarding at 8:50 you've got plenty of time. Boarding usually starts 40 minutes before take-off."
Me: "No, the plane has already started boarding, the flight leaves at 8:50."
She paused.
"You'll be fine."
I was finally through security and surrounded by gates. Yay! I followed the signs for the range of gate numbers my gate was in. However, as I speed walked through the terminal, and as the gate ranges on the signs became more concentrated, I realized that my gate suddenly dropped out of the range.
WTF Gate 44? |
"Shuttle to Gates 44A - 44H"
My gate was 44H. Crrrrrrrrrrap.
This information would have been helpful. |
Looks like I'm not the only one. |